Refund policy
Because Redi-Fest Liquidation sells liquidation, closeout, and overstock inventory, most items are sold as-is based on the condition described in the listing (new, open-box, refurbished, or gently used). We inspect and describe items to the best of our ability, but please read each listing's condition notes carefully before purchasing.
Return Window
You may return most items within 14 days of delivery for a refund or store credit.
- Items must be returned in the same condition they were received, with all original packaging and accessories included.
- Buyer is responsible for return shipping costs unless the return is due to our error (see "Damaged, Defective, or Incorrect Items" below).
- Refunds are issued to the original payment method once the returned item is received and inspected, typically within 5-7 business days.
Final Sale Items
The following items cannot be returned unless defective or materially not as described:
- Intimates, undergarments, and swimwear
- Personal care and beauty items
- Opened software, media, or digital goods
- Gift cards
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us at admin@redi-fest.com within 7 days of delivery with your order number and photos of the issue. We'll cover return shipping and send a replacement or refund.
How to Start a Return
Email admin@redi-fest.com with your order number and the reason for the return. We'll respond with return instructions within 1-2 business days.
Questions? Reach us at admin@redi-fest.com.